View your orders & make payments anytime
Afterpay is an instalment payment option, a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments every 2 weeks without any interest when all payments are made on time.
Just shop on Neal's Yard Remedies and check out as normal. At checkout, choose the Afterpay payment method. You will be directed to the Afterpay website to register and provide payment details (Visa/Mastercard). If you’ve used Afterpay before then you just need to log into your account. Then complete your order and it’s that easy.
Afterpay is not available on purchases of gift cards or e-gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Yes, your basket value must be over $30 and there is currently a maximum order value $1000, however this may differ from customer to customer depending on their capacity to repay.
Please see more information about this here.
Afterpay is only available to customers with an Australian billing address.
Customers with international billing addresses will not be able to create an Afterpay account.
A $10 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional $7 fee will be charged if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Please see Afterpay Terms here.
Afterpay orders are delivered within our standard delivery timeframes like any normal order from Neal's Yard Remedies.
Visit our Delivery page here for more information.
Afterpay returns will follow our standard returns process. Please note, refunds for Afterpay will be refunded from Neal's Yard Remedies to Afterpay and we cannot provide an exchange or cash refund. As soon as the refund has been processed it will drop into your online Afterpay account.
Do you have more questions about Afterpay returns? Click here.